Terms & Conditions
GENERAL TERMS AND CONDITIONS
Please note: If you have made a purchase from us, we have required you to read these conditions and tick a box confirming your acceptance. If you wish to disagree with these terms and conditions after your purchase, we are unlikely to change or relax the terms or conditions to suit your circumstances. Please read these terms and conditions carefully. If you do not agree with them, please do not purchase from us.
OrdersAll orders must be placed through our website
Innovafabs does not consider the receipt of a Purchase Order document as valid submission of an order if this order is not placed through our web site this order do not exist for us. You can't place an order with us through faxes, emails, phone calls, so please don't do this.
There are no minimum orders.
Please Note: It may not be possible to cancel your order once it has been placed. To avoid any trouble, please make sure you want everything in your cart before clicking 'Submit Order'.
PricesAll prices on our web are in EURO currency. For customers from Bulgaria (when select Bulgaria as country in CHECKOUT page), prices are shown in Bulgarian Leva and payment is effected in BGN.
All price discounts are generated automatically at the time when you enter your order depend on the quantity you enter, we do not offer any other discounts than these on our web.
PaymentsAll orders with us have to be pre-paid. We do not offer any other terms.d the servicing bank and your card info is transmitted secure.
PAYPAL: PayPal is fast, easy and efficient and allows people who have PayPal accounts to transfer money easily to us. Opening a new account is free. You can pay with your card via paypal also. There is limit of EUR 2000 for payment by PayPal. If your payment is less EUR 100 there is PayPal service charge of 5% which will be add to your order value. Note that your payment should be sent in EURO currency, payments sent in other currency than EURO will be refunded back and the order canceled. Also please note that the address you fill in your order and the paypal address should match. If paypal and order addresses do not match your order will be put on hold and not processed.
BULGARIAN BANK TRANSFER : available only for orders from Bulgaria, the transfer should be made in Bulgarian Leva, your order BGN equivalent will be written in the confirmation document you receive for your order. Please use your order number as a reference for your payment, or we may not be able to identify your funds and process your order.
FOREIGN BANK TRANSFER : You may transfer payment from your bank outside of the Bulgaria to our bank. All charges, made by your bank and middle banks must be paid by you. Please chose the 'Bank T/T' option at checkout, and you will be sent an e-mail with IBAN and SWIFT account details. Please use your order number as a reference for your payment, or we may not be able to identify your funds and process your order. Orders where payment has not been received 15 working days after the order was placed will be cancelled. Please note that bank transfers usually take few business days to move the money from one account to other. We will not ship your order until your payment is verified by our bank. A record of the transaction from your bank is not sufficient to release an order. Due to the high cost of accepting bank trasnfers all orders paid by bank transfer are subject to bank handling fee if your order is below EUR 1000.00; The bank handling fee is EUR 30 if the payment is sent form country outside Europe Union. Please note that all bank transfer fees should be covered by the sender (Detail of charges: OUR). If the payments are sent with option SHA we will not receive the order amount and will not be able to process your order. Payments from European Union countries which use SEPA transfers are not subject to bank handling fees.
CASH ON DELIVERY: This option is available for orders from Bulgaria only. It can be used from individuals. Companies must use different payment method.
REFUNDS: We will issue refunds via store credit, credit card or PayPal. In case we need to return you money for paid to us with a card contracted or delivered / performed goods or services, we will refund you by a credit transaction on the card used for the original purchase.
Broken Items during shipment
Note: claims for broken items can be made only if your shipment was insured. When you have shipment with insurance, please always check the shipment content in the presence of the courier when receive it. If there are broken items make official claim. If you do not make claim and you find items broken later when the courier is not present the courier company may decide that you broke the item after the delivery and not accept the claim. We will need this claim reference to deal with insurer.
Incorrect addressesOrders which have incorrectly filled addresses usually got non delivered and return back to us. In case of post shipments there are no additional fees for the returns, when parcel returns we just refund the cost of the boards without the shipping charge.
The courier companies are more flexible but if for some reason the customer didn't provide correct phone or address and is unreacahble there are two options - the parcel to be destroyed or to be returned back. Note that shipping back charges are ALWAYS several times higher than the special shipping charge we have from the couriers and it may be up to 5 times more expensive.
Shipping optionsNOTE: Innovafabs cannot be held responsible for damaged, lost, or stolen packages for non insured parcels.
If you want to add insurance please check the insurance checkbox on the checkout page.
Note that all times quoted below are for WORKING days and exclude weekend days, also if your country is outside EU there may be additional delays caused by import export procedures and customs clearances.
AIRMAIL: This is not-insured, non-trackable POST service. We allow only orders under EUR 100 to be shipped with this service. Delivery to Europe usually takes 1-2 weeks, outside Europe 2-5 weeks. Once we ship by POST there is no way to track or trace where is your shipment or if it stolen, missing etc. Be careful and use this shipping option on your own risk. If you choose this shipping option, we can't do anything to help you with your parcel once we ship. Orders sent by post will not have a proof of postage. Why I do not have cheap AIRMAIL shipping for my country? Airmail is available for every country, but it's slow service and some people do not want to wait, but just dispute their payments after 1-2 weeks from the shipping, then they receive their parcel for free and forget that they disputed the payment, when the number of such people from given country rises too much, we just disable this shipping option for this country.
DPD CLASSIC: This is Road service very suitable for shipments with higher weight, usually arrives in any European destination for 1 week. All parcels shipped by DPD have automatic Limited insurance for up to 520 EUR per parcel, with online tracking at www.speedy.bg DPD do not deliver to post boxes.
UPS EXPRESS SAVER: This is the service with best performance / value ratio. We got exclusively low rates for UPS EXPRESS SAVER shipments and the parcels shipped with this option usually arrive next day or max in 2-3 days in Europe and few days more for Rest of the World. By default this service is not insured, online tracking is available at www.ups.com. UPS do not deliver to post boxes.
UPS STANDARD: This is road service like DPD but is with better price for small packages 1-3 KG for some destinations. By default this is not insured service, online tracking is available at www.ups.com. The parcel usually needs 1 week to arrive to you.
DHL: This is good price and very fast service. Our own monitoring show that all parcels we ship with DHL usually are delivered in average 1.5 days, this means large portion of the shipments are delivered next day. By default this is not insured service, online tracking is available at www.dhl.com. DHL do not deliver to post boxes.
TNT EXPRESS: This is good price and fast service for most of the Europe destinations and parcels arrive next day or in 2-3 days, but not as fast as DHL for other parts of the world. By default this is not insured service, online tracking is available at www.tnt.com. TNT do not deliver to post boxes.
FEDEX INTERNATIONAL PRIORITY: This is expensive service but preffered in some parts of the world. By default this is not insured service, online tracking is available at www.fedex.com. The parcel usually needs 2-4 days to arrive to you. FedEx do not deliver to post boxes.
SPEEDY: This is for shipments only inside Bulgaria, they are express for next day delivery and economy for two days delivery. Note that some remote destinations may take three or more days, reffer to Speedy transit time calculator for this.
SPEEDY FOR GREECE: This is extremly fast service if you
live in the bigger cities like Thesaloniki or Athens etc, Speedy usually
deliver the parcel to Thessaloniki next day we ship then it's
distributed by local Greece courier or post for the remote destinations
SPEEDY FOR ROMANIA: This is extremly fast service if you live in Bucuresti they usually deliver next day we ship, from Bucuresti the parcels are distributed from local courier so in 1 to 3 days the parcel will reach any Romanian destination.
PLEASE NOTE: all transit times above are just based on past experience the courier companies from time to time may deliver for more than the quoted above time. We will not refund your shipping charges if any of the above transport companies fail to meet above quoted delivery times.
Imports and dutiesAny duties and taxes for international shipments are the responsibility of the customer.
Innovafabs is not responsible for any extra charges once the original package has been shipped.
If the customer refuses to pay these extra import charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.
Please consult with your local import customs authorities about the import duties and taxes you have to pay before ordering.
Note that as written above the courier shipment returns may be several times higher than the special price we have for shipment from Bulgaria, so in some cases the shipping back charge may be higher than the order content in such situation if the customer refuse to accept the parcel and pay the import duties the parcel we will order the courier to destroy the shipment at destination and not deliver back and no refund will be made to the customer.
WarrantyAll goods we sell are new, factory fresh and tested before enter our stock. Only very rarely does an item not function at first use. If this happens, we will do our very best to replace it as long as the below conditions for return are met.
Please check your order as soon as you receive it. Any goods to be replaced must be returned within 7 days.
The warranty covers manufacturing defects and faulty components, please note that warranty do not cover problems due to improper use, over voltage abuse, ESD shock, improper handling etc.